How to access Remote Diagnostics Information

Create a account
• Go to and create an account
Become a Registered Independent Operator
• Start Independent Operator Registration process
• Approval of your registration can take up to 2 weeks
Access Remote Diagnostics Information
• Access Remote Diagnostics Information
• Read and input repair, maintenance and service events

1. Create a account (if not yet created)

  1. Go to and click on 'register here'
  2. Input all necessary information and select 'submit'

2. Become a Registered Independent Operator (RIO)

Independent Operators that are active in the after sales business and wish to download vehicle technical data packages or access vehicle history or access vehicle security features etc. need to register to become Registered Independent Operator (RIO). Independent Operators registered as RIO receive a certificate that is valid for a period of 2 years during which they can apply for or buy several services detailed at point 2. After this period, the RIO needs to renew the certificate.

  1. Once logged in to, go to Independent Operator Registration process
  2. Approval of your registration can take up to 2 weeks

2.1 Available Services as a RIO*

*Available services depend on the nature of RIO business
  • Download vehicle technical data packages for Toyota and Lexus models (with updates)
  • Access and update Toyota and Lexus vehicles’ Electronic Service Record
  • Access vehicle security systems for operations such as reprogramming keys or changing ECUs
  • Access vehicle remote diagnostics information

2.2 Registration process to become RIO

Independent Operators are requested to pay a one-off non-refundable registration fee of 149.00€ to start the registration process; this fee covers Toyota’s administration costs.

Independent Operators are required to provide the following details:
  • Company name, Company address, Company website, Company email address, Company phone number
  • Legal representative name
  • VAT number
  • Others – Optional (proof of trade body membership, proof of commercial insurance, no criminal record of employees, ...)
Toyota reserves the right to use this information to contact the Independent Operators and validate the way they intend to use the data or services provided

3. Access Remote Diagnostics Information

Once you receive approval, you can access Remote Diagnostics Information

  1. Go to and select "Regulatory" on the top navigation bar

  2. Select Remote Diagnostics Information

  3. Input the VIN of vehicle for which you want to access Remote Diagnostics Information

  4. Click on "Vehicle Info" tab to see the vehicle history

  5. View DCM events. Warnings, DTCs and FFDs